ATM & Debit Card System Maintenance - Sun. Nov. 5

Maintenance will be performed to WGSB’s card system Sunday,November 5, 2017, 2:00AM-8:00AM. During thistime, ATM and debit card transactions may be limited. Please plan to have alternate payment optionsif making purchases during this time.

We apologize for any inconvenience this may cause you.


The Equifax Breach

On September 7, 2017, the consumer credit reporting bureau Equifax announced a major data breach affecting approximately 143 million Americans, or nearly half of the U.S. population. The company said that, from mid-May through the end of July, criminals exploited a vulnerability in one of its websites to access consumer information, including names, Social Security numbers, birth dates, addresses, and in some instances, driver’s license numbers. In addition, credit card numbers for approximately 209,000 consumers and certain dispute documents, which included personal identifying information, for approximately 182,000 consumers were accessed. 

Equifax has set up a website to help consumers determine if their information was breached and, if so, to sign up for credit monitoring and identity theft protection offered by TrustedID, an Equifax subsidiary. To access this Equifax website, go to https://www.equifaxsecurity2017.com. 

Learn more at Equifax Breach FAQ's


Important Reminder to WGSB Customers:

If you are already enrolled in WGSB’s LifeStages Identity Management Services through CyberScout, you have access to unlimited identity theft support – including proactive measures to protect against identity theft when you are most at risk, including education and recovery assistance for yourself and those in your household. This is particularly important, because the Equifax breach puts information at risk that can be a life-long identity theft threat.

If you are not yet enrolled in LifeStages Identity Management Services, we encourage you to learn more and enroll today for immediately access to unlimited support through the Equifax breach and other identity compromising events.


Telephone Phishing Scam Alert - July 11

We received word from the Haverhill PD today that someone claiming to be from WGSB (and with a phone number that appears on caller ID to be from WGSB) is calling local residents trying to sell credit card protection services. THIS IS A SCAM! We do not call customers in this way and would never ask for personal, account, or card information in an unsolicited phone call. We understand that residents are making reports of similar calls that appear to be from Cottage Hospital. 

The Police Department will prepare a public announcement campaign to warn citizens of this type of phishing scam. You can help by talking about it with friends and family members and reminding them to never give personal, account, or card information to any unsolicited phone caller.

Stay alert!


Be sure your operating systems and browsers are up to date!

Upcoming security updates will require all WGSB customers to have current operating systems and browsers to access secure online services, including the bank’s website, online and mobile banking, and more.

The following information is provided to help ensure uninterrupted access for you to the banking services you value, as well as to other businesses and services you access online. 


What does this mean for me? 

Transport Layer Security (TLS) is a protocol that provides privacy and data security between two communicating applications, like web browsers and servers. TLS 1.2 is the most current version and is considered to be the most secure. TLS 1.0 and 1.1 are outdated protocols that are being phased out nationwide due to security vulnerabilities. 

To maintain the highest level of data security and to align with industry best practices, access to the bank’s website and online and mobile services will be allowed for users with both TLS 1.1 and 1.2 only. Access will be denied for users with TLS 1.0.

All modern operating systems and browsers currently allow for TLS 1.1 and 1.2. If these protocols are not yet enabled within your browser settings, it is an easy fix. See “How to Enable TLS 1.1 and 1.2” below for help. 

Outdated operating systems no longer supported by their developer (ex. Microsoft XP and Vista) cannot be upgraded to TLS 1.1 and 1.2 and will require new software be installed on your device(s) to gain access to the bank’s websites and applications.


Important Notice to Users with Outdated Operating Systems and Browsers

We encourage you to upgrade your computer software as soon as possible. Continuing to use an operating system or browser that is no longer supported by its developer exposes you and your device to a significant number of risks and vulnerabilities, since your device no longer receives regular updates and security patches that protect you from malware.

Any personal information and other data you share over the internet and store on your computer are at risk. 

 

Update Event Dates

Mobile Banking - completed June 2017

Website - September 20, 2017 - the bank’s main website at www.theguarantybank.com will deny access to users without TLS 1.1 and 1.2 security protocols enabled. Customers who access GOLD or eCorp through the bank’s website will not be able to access the login page.

GOLD & eCorp - to be announced – the bank’s GOLD and eCorp internet banking services will require TLS 1.1 and 1.2 security protocols enabled, and will deny access to users with TLS 1.0. 


How to Enable TLS 1.1 and 1.2

Internet Explorer:

  1. Open Internet Explorer.
  2. Go to the “Tools” menu (look for the cog icon in the upper-right corner).
  3. Select “Internet Options”.
  4. Select the “Advanced” tab.
  5. Scroll down to the “Security” section.
  6. Locate and check “Use TLS 1.1 and TLS 1.2”.
  7. Then, press “OK”.
 Google Chrome:
  1. Open Google Chrome.
  2. Click Alt F and select “Settings”.
  3. Scroll down and select “Show advanced settings”.
  4. Scroll down to the Network section and click on “Change proxy settings”.
  5. Select the “Advanced” tab.
  6. Scroll down to the “Security” section.
  7. Locate and check “Use TLS 1.1 and TLS 1.2”.
  8. Then, press “OK”.
 FireFox:
  1. Open FireFox.
  2. Type in “about:config” in the URL bar and press “Enter”. 
  3. Scroll down to “security.tls.version.max” and press “Enter”.
  4. Set the value to 3
  5. Then, press “OK”.
 Safari:

  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and 1.2 are automatically enabled.


Questions?

If you have general questions, feel free to contact us or call 800-564-2735 during regular business hours (Mon-Fri, 8AM-5PM).