Telephone Phishing Scam Alert - July 11

We received word from the Haverhill PD today that someone claiming to be from WGSB (and with a phone number that appears on caller ID to be from WGSB) is calling local residents trying to sell credit card protection services. THIS IS A SCAM! We do not call customers in this way and would never ask for personal, account, or card information in an unsolicited phone call. We understand that residents are making reports of similar calls that appear to be from Cottage Hospital. 

The Police Department will prepare a public announcement campaign to warn citizens of this type of phishing scam. You can help by talking about it with friends and family members and reminding them to never give personal, account, or card information to any unsolicited phone caller.

Stay alert!


Improvements made to GOLD 

Streamlined features and a responsive design make the new GOLD Internet Banking simpler to use and easier to access, whether you log in from a desktop, laptop, or mobile device! These improvements also make it possible for mobile users to easily access the same features that desktop users can access, like eStatements and check ordering. 

Look for these new features within GOLD:

  • The Login page lets you enter both your username and password on a single page
  • Rearrange or hide accounts from your Home page
  • Make one-time, express, and scheduled transfers from the same button
  • External Transfers are available within the Transfer tab at the top of the page (separate enrollment required)
  • The Options tab is now named Profile, and is the place to go to change your password, review and update your challenge questions, update your email address and phone number (new!), enroll in eStatements, and manage mobile devices and services.
  • Pay bills from the Home page or from the eZ Pay page, which now opens in the same window
For more information about the features of GOLD, view the GOLD video from our Online Education Center. 


Be sure your operating systems and browsers are up to date!

Upcoming security updates will require all WGSB customers to have current operating systems and browsers to access secure online services, including the bank’s website, online and mobile banking, and more.

The following information is provided to help ensure uninterrupted access for you to the banking services you value, as well as to other businesses and services you access online. 


What does this mean for me? 

Transport Layer Security (TLS) is a protocol that provides privacy and data security between two communicating applications, like web browsers and servers. TLS 1.2 is the most current version and is considered to be the most secure. TLS 1.0 and 1.1 are outdated protocols that are being phased out nationwide due to security vulnerabilities. 

To maintain the highest level of data security and to align with industry best practices, access to the bank’s website and online and mobile services will be allowed for users with both TLS 1.1 and 1.2 only. Access will be denied for users with TLS 1.0.

All modern operating systems and browsers currently allow for TLS 1.1 and 1.2. If these protocols are not yet enabled within your browser settings, it is an easy fix. See “How to Enable TLS 1.1 and 1.2” below for help. 

Outdated operating systems no longer supported by their developer (ex. Microsoft XP and Vista) cannot be upgraded to TLS 1.1 and 1.2 and will require new software be installed on your device(s) to gain access to the bank’s websites and applications.


Important Notice to Users with Outdated Operating Systems and Browsers

We encourage you to upgrade your computer software as soon as possible. Continuing to use an operating system or browser that is no longer supported by its developer exposes you and your device to a significant number of risks and vulnerabilities, since your device no longer receives regular updates and security patches that protect you from malware.

Any personal information and other data you share over the internet and store on your computer are at risk. 

 

Update Event Dates

Mobile Banking - June 25 – WGSB’s Mobile Banking services, including its mobile app, will require TLS 1.1 and 1.2 security protocols enabled, and will deny access to users with TLS 1.0.

GOLD & eCorp - to be announced – the bank’s GOLD and eCorp internet banking services will require TLS 1.1 and 1.2 security protocols enabled, and will deny access to users with TLS 1.0. 

Website - to be announced - the bank’s main website at www.theguarantybank.com will deny access to users without TLS 1.1 and 1.2 security protocols enabled. Customers who access GOLD or eCorp through the bank’s website will not be able to access the login page.

How to Enable TLS 1.1 and 1.2

Internet Explorer:

  1. Open Internet Explorer.
  2. Go to the “Tools” menu (look for the cog icon in the upper-right corner).
  3. Select “Internet Options”.
  4. Select the “Advanced” tab.
  5. Scroll down to the “Security” section.
  6. Locate and check “Use TLS 1.1 and TLS 1.2”.
  7. Then, press “OK”.
 Google Chrome:
  1. Open Google Chrome.
  2. Click Alt F and select “Settings”.
  3. Scroll down and select “Show advanced settings”.
  4. Scroll down to the Network section and click on “Change proxy settings”.
  5. Select the “Advanced” tab.
  6. Scroll down to the “Security” section.
  7. Locate and check “Use TLS 1.1 and TLS 1.2”.
  8. Then, press “OK”.
 FireFox:
  1. Open FireFox.
  2. Type in “about:config” in the URL bar and press “Enter”. 
  3. Scroll down to “security.tls.version.max” and press “Enter”.
  4. Set the value to 3
  5. Then, press “OK”.
 Safari:

  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and 1.2 are automatically enabled.


Questions?

If you have general questions, feel free to contact us or call 800-564-2735 during regular business hours (Mon-Fri, 8AM-5PM).